Before our technician begins any work, please review and familiarise yourself with our Terms & Conditions. Your agreement to have our technician begin work means that you accept all the terms and conditions set out on this page.
A non-refundable fee, known as the “Diagnostic Fee,” will be charged for all non-warranty visits to the customer's location, whether residential or commercial. The diagnostic fee will be communicated to you before our visit. This fee covers the costs incurred for travel and the diagnostic services provided by an Appliance Repair Garland technician.
By accepting the Service, you agree to:
The approximate cost of parts and services required to repair your appliance is detailed in the price quote. By accepting the service, you agree to the Terms of the Quote and the scope of work. If necessary, the price includes sales tax.
We guarantee that the repairs, parts, and services provided by us will be free from defects in material and workmanship for thirty (90) days from the date of receipt of the part or the date of repair or service, as applicable. If you discover a defect within these 90 days, please notify us promptly in writing. Our liability for defective parts or workmanship is limited, at our discretion, to replacing the faulty parts or workmanship or refunding the amount paid by you for the service and parts. All warranty claims are subject to inspection and approval by us.
These warranties do not apply to:
Additionally, we are not obligated to honour any warranty unless you have paid all amounts due under the applicable Price Quote.
Appliance Repair Garland aims to provide high-quality service, and in the rare event that issues arise, we want to ensure our customers are informed about our liability. While we strive to maintain the utmost care and professionalism, we cannot be held liable for special, incidental, indirect, or consequential damages resulting from a breach of warranty, breach of contract, negligence, or any other legal theory related to our agreement. Our liability for damages is limited to the amount paid by the Customer.
This Agreement, comprising these General Terms & Conditions and each service order, serves as the complete and comprehensive understanding between Appliance Repair Garland and the Customer. It supersedes all prior or contemporary agreements or representations, whether written or oral.
Please be aware of the potential risks involved in moving appliances, which may result in damage to the appliance or surrounding areas such as flooring, cabinetry, and countertops. While the technician is not required to move the appliance, if they choose to do so, you agree to release both the technician and Appliance Repair Garland from any liability for any damage that may occur during the relocation.
By allowing the technician to start work, you agree not to hold the technician or Appliance Repair Garland responsible for any damages or liabilities resulting from leaks or flooding caused by appliances connected to the plumbing system, unless there is clear and proven negligence. You also waive the right to make any claims against them in such cases.
Please be aware that repairing refrigeration equipment involves dealing with complex components that can fail without warning, leading to potential risks such as food spoilage, discomfort, inconvenience, and financial loss in commercial settings. By opting for our service to repair your equipment, you agree to assume these risks and release Appliance Repair Garland, its agents, and employees from any resulting harm. Once the technician starts working, you explicitly waive the right to make any claims.
By allowing the technician to start work, you understand and accept the risk that the glass or ceramic cooktop surface may break when lifted to access the components below due to the strong adhesive securing it. While the technician will be careful, you agree that neither the technician nor Appliance Repair Garland is responsible for any breakage. You promise not to hold Appliance Repair Garland, its agents, or employees liable for any such risks and waive the right to make any claims regarding this matter.
