To cancel or reschedule your appointment, please provide at least 3 (three) business hours' notice from the start of your appointment. For example, if your appointment is scheduled between 12pm–4pm, you must notify us before 9am on the same day.
If you call after business hours, please DO NOT LEAVE A VOICEMAIL.
A service call can only be cancelled by speaking with a live agent, who will provide you with a cancellation code over the phone. Failure to comply with our cancellation policy will result in a reduced service call fee of $125. Payment must be made within 24 hours of the original appointment.
